FAQ
Buying and pricing
What is SalesExperte?
SalesExperte.com is a marketplace where businesses buy sales leads. You choose the kind of lead, the area and the filters that matter to you, and matching leads are delivered to your account as they arrive. We have been operating since 2015.
How does pricing work?
Each product shows a price per lead. Every filter you add can change that price, and the order summary on the product page updates as you choose. You see the total before you pay. Some products have a minimum number of leads per order.
Which countries do you cover?
The United States, Canada, the United Kingdom, Australia and Singapore. Prices are in the currency of the market you choose, and one order covers one market.
What filters can I choose?
Location (state or region, county, or ZIP/postcode level where the product offers it) and filters specific to the product, such as budget, timing or service type. Choose "Accept all" on any filter to take everything for that filter at no extra cost.
Is there a subscription or contract?
No. You buy leads by the order. When all the leads in an order are delivered, the order is complete.
How do I pay, and do I get an invoice?
You pay at checkout. Sales tax or VAT is added where it applies and shown before you pay. A PDF invoice is attached to your order emails and available in your account under Orders.
Delivery
How are leads delivered?
Each lead appears in your Lead Dashboard (My account > Lead Dashboard) as soon as it is assigned to your order, and you get an email for it. If your order has a phone number you may also get a text message. You can download your leads as a CSV from the dashboard.
How fast will my order fill?
It depends on how many matching leads arrive. Broader filters fill faster, narrow ones more slowly. We cannot promise a number of leads in a period. Your dashboard shows how many of your leads have been delivered.
Can I pause my order?
Yes. In your Lead Dashboard use Pause Leads on the order, and Resume Leads when you are ready.
Does anyone else get the same lead?
No. Each lead is assigned to one buyer's order.
Replacements
What if a lead is no good?
You can ask for a replacement within 48 hours of delivery if the contact details are invalid, the lead is outside your filters, it is a duplicate, or it is not a real enquiry. Use Request replacement on the lead in your Lead Dashboard. We reply within 3 business days. Full details: https://salesexperte.com/refund_returns/
What happens if my replacement is approved?
A new matching lead is added to the same order and delivered when one arrives, so you do not need to order again. If no matching lead can be found, the value of the lead is added to your account as credit.
Can I get a refund?
Leads are delivered digitally, so there is no change-of-mind refund. If we cannot deliver the leads you ordered at all, the unfilled part of the order is refunded to your original payment method. See https://salesexperte.com/refund_returns/
Account and support
How do I create an account?
Use Sign up at the top of the page, or create one as you check out. You need your first and last name and an email address.
Where do I find my leads and orders?
Sign in and open My account. Lead Dashboard shows your orders, progress and every lead you have received. Orders shows your invoices.
How can I use the leads?
Contact each person about the product or service they asked about, in the ways the law allows where they live. Do not resell or share leads. See the terms: https://salesexperte.com/terms-and-conditions/
How do I contact you?
Use "Message us" in this window, or email contact@salesexperte.com.