Refund & Lead Replacement Policy

Last updated: 11 October 2026.

Leads are digital goods and are delivered straight to your account, so we do not offer a change-of-mind refund. We do replace leads that are not what you paid for.

When we replace a lead

You can ask for a replacement if a lead delivered to you is:

Invalid contact details: the phone number is disconnected or not in service, the email address bounces, or the name is clearly false.
Outside your filters: it does not match a filter you chose and paid for, such as location, budget, timeline or property type.
A duplicate: the same person and request were already delivered to you.
Not a real enquiry: a test, spam, or a person who says they made no request.

How long you have

Ask within 48 hours of the lead being delivered to your account. Requests after that cannot be accepted.

How to ask

Send a request from your account, or email contact@salesexperte.com, quoting the order number and the lead, and say which reason above applies. Include anything that shows it, such as the call attempts you made. We reply with a decision within 3 business days.

What you get

An accepted lead is replaced with a new lead that matches your filters.
If no matching lead can be found, the value of the lead is added to your account as credit for a future order.
If we cannot deliver the leads you ordered at all, the unfilled part of the order is refunded to your original payment method.

What we do not replace

Leads that were reachable but did not buy, did not answer, or were not interested.
Leads where the person was contacted in a way the law does not allow, or where the buyer has changed or deleted the contact details.
Requests that are repeated after being declined, or that show misuse of the process.